Delete your account and data
You can ask us to delete your Kwikreply account (used in the Kwik app and on the web), and the data linked to it, at any time. You can also ask us to delete only some of your data and keep the account.
How to ask
Fill in the form below, or email info@goramaber.com from the address on your account with the subject “Delete my account”. We confirm it's you before deleting anything, then email you when it's done.
What gets deleted
For a business account, everything that belongs to it:
- Staff logins, profiles and devices registered for notifications
- WhatsApp conversations, messages and media
- Contacts and contact groups
- Products, services, orders, bookings and reviews
- Knowledge base content and uploaded documents
- Business settings and connected service credentials
For a single staff member, we delete your login and profile. Chats you answered stay in the business's history, since they belong to the business.
What we keep, and for how long
We complete deletion within 30 days of confirming your request. Copies in our backups expire within a further 30 days.
Records we must keep by law, such as payment and invoice records, are kept only for as long as the law requires, then deleted.
If you messaged a business
If you chatted with a business that uses Kwikreply, that business controls your chat history. You can ask them to delete it, or use the form above and we'll pass your request on and help them complete it.
See our Privacy Policy for how we handle personal data.